Job Description

Job Description

Job Description

We’re Hiring: Bilingual Case Manager (English/Spanish)

Tampa, FL | Full-Time | $900/Week + Monthly Bonuses | Mon–Fri, 9AM–5PM
Help People Exit Timeshares. Be Their Advocate. Build Your Career.

EZ Advocates , based in Tampa, FL, is a leading consumer advocacy firm helping families escape fraudulent or burdensome timeshare contracts. We’re growing fast and seeking a full-time bilingual Case Manager (English/Spanish) who’s compassionate, sharp, and ready to take their career to the next level.

If you’re fluent in Spanish and English, organized, and passionate about helping people—you could be the perfect fit.

✨ What You’ll Get:

• $900/week salary (paid weekly!)

• Monthly performance bonuses
  
  
• Growth opportunities – promotions and pay raises available

• Health insurance eligibility after 6 months

• Monday–Friday hours  

• Supportive, close-knit, and energetic office culture

• Paid training + career development

What You’ll Do:

• Serve as the main point of contact for clients throughout the timeshare cancellation process

• Conduct intake consultations to assess each client’s case

• Review contracts, identify key legal and financial details, and strategize effective exit paths

• Communicate with resorts, developers, and legal reps on behalf of clients

• Draft and submit supporting documents, such as cancellation letters and affidavits

• Maintain detailed case notes and ensure timely progress updates for clients

• Provide exceptional, empathetic customer service while managing a case portfolio

• Work closely with the team to support efficient resolutions and strong client outcomes

What You Bring:

• Fluency in both English and Spanish (spoken & written) – required

• Experience in case management , customer service , or legal support preferred

• Excellent communication, empathy, and organizational skills

• Confidence working independently and within a team

• Basic proficiency in Microsoft Office and CRM systems

• Knowledge of timeshare contracts or consumer protection is a plus (but not required)

Ready to Join Our Mission?

We’re helping real people get out of unfair timeshare contracts every day—and we need strong advocates to guide them through the process.

Submit your resume and a brief cover letter to EZ Advocates today and take the next step toward a meaningful, rewarding career.

EZ Advocates is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace.

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