Trading Associate Job at moomoo, Dallas, TX

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  • moomoo
  • Dallas, TX

Job Description

Trading Associate

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).

Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.

Here's a closer look at our key entities:

  • Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally.
  • Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise.
  • Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.

Join our dynamic team at Moomoo as a Trading Associate, where your passion for finance and technology can thrive. As a Trading Associate, you'll play a crucial role in enhancing our customers' trading experience and building long-lasting relationships. Your work will focus on equities trading, options trading, margin investing, and related issues experienced by our fast-growing presence in the marketplace.

What You'll Do:

  • Communicate with customers using email, phone, and chat, providing efficient and effective solutions with kindness
  • Professionally and efficiently resolve customer complaints, issues, and disputes, handling escalated complex cases when necessary
  • Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the product team
  • Develop deep subject mastery and offer personalized support on complex trading strategies, derivatives, and investment opportunities
  • Proactively develop and maintain strong relationships with high-net-worth customers, acting as their primary point of contact for trading-related inquiries
  • Collaborate with internal teams to optimize trading operations and enhance the overall customer experience

Office Location: Dallas, TX

Job Tags

Work at office,

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