Job Description

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

1. Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
2. Dare to exceed individual and store sales goals by building genuine connections with our fans.
3. Embrace opportunities and soar beyond commercial targets and KPIs, setting new records and achieving remarkable success.
4. Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
5. Dream of coaching and inspiring the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
6. Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
7. Build your network and inspire bringing the best talent into Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.

• Partner with the Divisional Sales Manager and Human Resources team to identify and resolve performance issues and policy violations.

• Utilize your expertise across talent, brand, operations, and fan experience, ensuring the timely implementation of visual merchandising directives, operational processes, and talent development.

• Perform all other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.

• Strong communication skills, both written and verbal, demonstrating a sense of care.

• The ability to connect with people at all levels of the organization and charm audiences.

• Sharp business acumen and analytical thinking to deliver positive results.

• Skills in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.

• Knowledge of Microsoft Office 365 Suite and retail point of sale systems.

• At least 18 years old with proof of identity and eligibility to work.

• A flexible work schedule including nights, weekends, and holidays, with the ability to stand for extended periods, lift 50+ pounds, and arrive on time.

Our Benefits include:

• Competitive compensation including base salary plus bonuses, a 401K plan.

• Extensive health benefits: Medical, Dental, Vision, Disability, Life and AD&D insurance, and employee discounts.

• Growth opportunities through learning and development programs, feedback, LinkedIn Learning, tuition reimbursement, and more.

• PTO package including vacation, personal, sick, birthday, celebration days, and paid holidays.

About Pandora:

Pandora is the world's largest jewellery brand, specializing in accessible luxury jewellery made from high-quality materials. Our pieces inspire self-expression and storytelling. We operate in over 100 countries with more than 6,800 points of sale, including 2,700+ concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, using only recycled silver and gold. Committed to sustainability, Pandora aims to halve greenhouse gas emissions by 2030. Listed on Nasdaq Copenhagen, Pandora generated DKK 31.7 billion (EUR 4.2 billion) in 2024.

Pandora’s recruitment procedures are transparent and fair, promoting equal opportunity and removing biases. We encourage applicants to refrain from including identity-related elements such as photos, marital status, and age in their applications.

About Pandora NAM:

The Pandora North America team includes over 115 employees in offices in New York and Baltimore, a logistics center in Maryland, field positions, and over 3,900 store employees. The USA is Pandora’s largest market, with over 1,400 points of sale, including 420+ concept stores, most of which are company-owned and operated.

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