Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you're curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
Advise and arrange travel for the CEO and C-Suite Executives
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Manage private jet aviation travel services
Ensure contingency plans are available for flights, hotels, and other transportation services
Hotel arrangements as well as pre-payment confirmations prior to arrival of guest
Actively monitor traveler profiles to ensure all information is current
Work closely with passport and visa providers when needed
Use Sabre Global Distribution Systems (GDS)
Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
Previous VIP Servicing in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise (Sabre)
Professional communication (written and verbal)
Extreme attention to detail and laser focus to achieve all task provided
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in VIP business travel)
Resolving customer issues quickly and independently
Teamwork and openness to feedback
Location: New York, United States
The US national hourly wage range for this position is from $20.00 to $35.00 per hour.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
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