Job Description

Job Description

Job Description

About PIVOT Agency:

PIVOT is a Bay Area sports and entertainment agency making a name for itself in a fast-paced and dynamic industry. Our mission is to create innovative business-to-business opportunities and to unite brands and properties in lasting partnerships that channel the emotional energy of sports into profitable and meaningful consumer engagement.

Our Mission: To deliver best-in-class expertise, always prioritizing our clients’ needs to achieve optimal success.

Our Vision: To be the industry-leading sports & entertainment agency by offering a strategic array of diverse, best-in-class client services.

Summary of the Role:

The Senior Travel Consultant, Corporate Travel, delivers precision, passion, and performance in this vital role, providing the elevated experiences our clients have come to expect. This is more than just travel booking — it's an opportunity to represent a brand that leads with service excellence and an unwavering commitment to getting every detail right.

You will be at the forefront of client relationships, entrusted with crafting seamless, high-touch itineraries and managing changes, modifications, and cancellations as required. The ideal candidate brings deep industry knowledge, thrives in complex environments, and consistently delivers standout client experiences that build loyalty and elevate our brand.

Essential Duties and Responsibilities:

• Handle the most complex and high-profile travel requests with confidence, precision, and creativity.
• Design expert-level itineraries that align with each client’s preferences, priorities, and business objectives.
• Deliver a white-glove experience that reinforces our brand promise: excellence in every interaction.
• Attentive to understanding the full scope of client needs — proactively identifying the best itinerary for their unique and specific requirements.
• Accurately and efficiently resolves client issues and needs.
• Manage and book travel requirements for domestic and international itineraries, understanding the requirements for country-specific entry requirements, including but not limited to visa, passport, inoculations, and pre-trip document production as appropriate.
• Provide consultative travel guidance that empowers clients to make confident, informed decisions.
• Ensure accuracy, compliance, and efficiency.
• Represent the company’s culture of service, accountability, and reliability in every touchpoint with the client.
• Appreciates and flourishes in an environment of working in a culture of empowerment and independence.
• Ensure that every interaction reflects the company’s commitment to thoughtful planning and trusted partnership.

Requirements

Knowledge, Skills, and Abilities:

• High degree of attention to detail
• Strong interpersonal skills, enabling effective engagement with travelers and airline, hotel, and car supplier personnel
• Excellent communication skills and phone presence, with professional writing and grammatical accuracy
• Technically proficient with common business tools, including internet browsers, live chat, and email
• Deep working knowledge of one or more Global Distribution Systems (GDS)
• Solid geographical expertise to support the most complex international travel itineraries
• High emotional intelligence—demonstrating empathy and care in stressful situations, calmly managing emotional conversations and deescalating when needed

Education and Experience:

• High School diploma minimum, Associate Degree preferred
• 7+ years of experience in travel agent sales, service, and support, with a strong emphasis on corporate travel
• Proven experience with complex domestic and international itineraries
• Demonstrated success working with VIP and executive-level clients, Executive Services Desk preferred
• Experience with online booking tools (Concur) and corporate travel policy compliance
• Familiarity with duty of care tools, profile management platforms, and after-hours/emergency procedures

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401K, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short-Term & Long-Term Disability
• Work From Home

Employment Practices:

At PIVOT Agency, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

Work Environment:

This role operates in a typical business environment, working remotely from an employee’s home office. This role routinely uses a computer and its voice or video call capabilities. This role requires working long hours sitting and staring at a computer, and talking via voice and video calls.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to use a laptop computer. Specific physical abilities required by this job include sitting, standing, talking, and hearing both in person and over the phone, and keyboarding.

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