Job Description

Job Description

GardaWorld Security Services is Now Hiring a Concierge Security Ambassador!

Ready to suit up as a Security Events Lead?

Join GardaWorld at an exciting time as we expand our Event Services Team! We are seeking dynamic and inspired individuals eager to make a difference in the security industry. Our specialized Events Team is known for delivering Best-in-Class Customer Service to high-end clients, and if you thrive in fast-paced, high-energy environments, we want you on our team.

As a Security Officer – Concierge, your primary focus will be customer service. You’ll interact with people across all shifts in a variety of settings. If you’re looking to be at the heart of exciting events and provide exceptional service, this role is for you!

What’s in it for you:

• Location: Sunnyvale (Main Campus) Mountain View, and San Jose, CA
• Schedule: 8 - 12 hours per shift
  • Must be available to work any day of the week and any shift (based on event scheduling).
• Competitive hourly wage of $23 / hour (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid holidays, disability coverage, and life insurance options.
• Career growth opportunities within GardaWorld’s Event & Campus Division
• Uniform provided at no cost

Responsibilities of a Concierge Security Events Lead

• Serve as the primary on-site point of contact for event security operations , coordinating directly with the client’s event management team, site security, and GardaWorld supervisors.
• Assist in pre-event briefings, ensuring all event officers understand their roles, post assignments, and escalation procedures.
• Provide leadership and direction to event officers throughout each shift, acting as a working lead who supports both the client and GardaWorld management.
• Monitor event activity, crowd flow, and access points to maintain a safe, professional environment.
• Report and escalate incidents promptly through radio or Pixel to GSOC or on-site command.
• Maintain strong guest relations and represent GardaWorld in a professional, service-oriented manner.
• Collaborate with tech campus departments and event organizers to anticipate needs and adjust security coverage in real time.
• Complete detailed incident reports, event recaps, and post-event debriefs.
• Support logistics such as post setup, equipment checks, and roster tracking.
• Ability to navigate campus maps and direct guests, vendors, or staff efficiently.

Qualifications for Concierge Security Events Lead

• Authorized to work in the U.S.
• Able to provide documentation of High School Diploma or GED
• Must possess a valid California Guard Card and 32-hour BSIS training certificates (may be completed during onboarding if needed)
• Must be 21 years of age or older
• Valid CA driver’s license with clean driving record
• 1 year of security experience required; prior leadership, field training, or event lead experience preferred
• Excellent communication and customer service skills: must be articulate, professional, and approachable
• Comfortable using technology (radio, Pixel, phone apps, and computers)
• Strong problem-solving and decision-making skills under pressure
• Ability to work flexible schedules based on event timing and client needs

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance, and even casual roles available.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment .

Whelan Security of California, Inc.
CA Private Patrol Number: 16344

Qualifications

Education

Job Tags

Hourly pay, Casual work, Local area, Immediate start, All shifts, Flexible hours, Shift work,

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