Job Description

Job Description

Job Description

This position is Saturday thru Wednesday 1:30pm to 9:00pm

JOB SUMMARY

Under the direction supervision of the Director of Health Information, the Providence Place Receptionist performs a variety of switchboard and receptionist duties. Must be able to fluently communicate in or to take or give direction or guidance in the English language.

PRIMARY ACCOUNTABILITY

The Providence Place Receptionist must have a working knowledge of good receptionist practices and procedures and the ability to maintain good rapport with residents and staff of the Care Center. Must possess good written and oral communication skills, being able to understand written and oral instructions. The Providence Place Receptionist will possess a genuine interest in and concern for geriatric, chronically ill, and/or disabled persons.

ESSENTIAL FUNCTIONS

1. Regular attendance is considered an essential function of this position and is necessary for the efficient operation of the business.
2. Answers and screens incoming telephone calls in a professional and courteous manner and routes to proper department.
3. Greets and checks in the public in a courteous manner provides information to inquiries, and directs clients as needed.
4. Performs clerical functions, including typing, and computer inputting duties. Must have working knowledge of Microsoft Word and Excel.
5. Accurately monitors the emergency call system as well as the exit security cameras.
6. Effectively utilizes pager, logs, and telephone systems to contact appropriate staff as required.
7. Receives and distributes mail.
8. Effectively and on a timely basis, directs emergency crews and staff to location of emergencies; places elevators on a hold status during emergencies.
9. Distributes employee and guest meal tickets; forwards guest monies to the business office.
10. Participates in "in-service" education and training.
11. Assumes responsibility for establishing and maintaining good rapport with interdepartmental and intradepartmental personnel and effective communication with medical staff and other departmental personnel and residents.
12. Prepares and maintains patient armbands and door tags and shower sheets.
13. Performs other duties as assigned.

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