Job Description

Customer Energy Management Project Coordinator

Employment Type: Contract through 06/26/2026 (High potential for extension)

Location: Kalamazoo, MI

Work Schedule: Hybrid (On-site: Monday, Tuesday, Thursday | Remote: Wednesday, Friday)

Position Overview:

The Customer Energy Management Project Coordinator will serve as the key liaison between customers and internal teams, ensuring that service projects are executed efficiently and effectively. The role involves working closely with customers and internal departments to deliver tailored solutions, while keeping projects on track and meeting customer timelines. The Coordinator will manage a variety of projects at various stages, ensuring consistent progress and communication across multiple teams.

Key Responsibilities:

• Collaborate with customers and internal stakeholders to understand service requirements and meet customer needs.
• Serve as the primary point of contact, ensuring clear communication between customers and 15 internal departments.
• Maintain project timelines and ensure adherence to schedules, meeting both customer expectations and organizational objectives.
• Manage up to 40-60 projects concurrently, keeping all stakeholders aligned and projects progressing smoothly.
• Foster strong cross-functional relationships, ensuring that teams work cohesively to deliver results.
• Use internal project management tools to monitor and track project progress.
• Ensure that customer service delivery is timely, efficient, and aligned with customer expectations.

Required Skills & Experience:

• 3-5 years of relevant experience (10+ years of experience may be considered overqualified).
• Strong communication skills, with the ability to interact with diverse personalities and manage multiple relationships.
• Proven ability to multitask and prioritize effectively to meet deadlines.
• Experience in holding team members accountable to timelines and deliverables.
• Background in utilities or construction is highly desirable.
• Experience in project coordination, working with cross-functional teams to achieve common objectives.
• Proficiency in SAP and MS Project is a plus; ability to quickly adapt to CMS Energy’s internal project management tools.
• Experience in scheduling and maintaining project timelines is essential.

Required Education:

• Associate degree in a technical or scientific field (minimum 48 semester credit hours), OR
• Completion of two years of college coursework (minimum 60 credits) toward a Bachelor’s degree in a technical field.

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