Job Description

Patient Advocate, OPA Anchorage, Full-Time

Orthopedic Physicians Alaska seeks a highly skilled, dedicated, and professional individual to join our rapidly growing and dynamic team as a Patient Scheduling Specialist, known internally as a Patient Advocate. The team of Patient Advocates at OPA is passionate about providing patient-centric service to everyone who calls the practice. Patient Advocates collaborate with medical providers and staff to resolve patient questions and concerns quickly, thoroughly, and respectfully.

At OPA, employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA or HSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three weeks per year.

Ideal attributes

• Able to multitask effectively, dealing with phone calls, emails, tasks, and in-person requests pleasantly
• Communicates calmly and clearly via telephone with patients in all circumstances, including when they are ill, upset, or have an emergency
• Able to analyze situations and respond professionally and appropriately
• Works proactively for the good of the team and its commitment to patient-centered service

Representative duties

• Promptly and professionally answer telephone calls
• Use customer service principals and techniques to handle phone calls calmly and pleasantly
• Register and schedule patients with providers based on company protocol
• Collaborate seamlessly with medical providers and staff to ensure best outcomes for patients

Knowledge and skill requirements

• Outstanding customer service skills
• Ability to work in a fast-paced environment
• Skill in responding to patients with a "patient first" approach in situations that require tact, professionalism, and sensitivity
• Some knowledge of medical practice protocols related to chart records and patient information

Required qualifications

• Six (6) months of customer service experience
• High school diploma or equivalent

Preferred (in addition to required) qualifications

• One (1) year of customer service experience or six (6) months of medical office experience
• Knowledge of insurance and billing
• Experience with scheduling software or EHR systems

Candidates meeting the above skills and qualifications and desiring to be part of a patient-centered, professional environment are invited to apply.

FLSA status: Non-exempt

Core competencies

• Synergy: Through collaboration & continuation improvement
• Empathy: Through compassion & patient-centered care
• Integrity: Through trust & ethical accountability
• Optimization: Through operational efficiency

The mission of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Currently, we have offices in Anchorage, Wasilla, and Eagle River.

Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy.

OPA values quality, patient-centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence.

OPA benefits include health and dental insurance, life and disability insurance, 401(k) and profit sharing, as well as paid time off.

OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.

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