Job Description

Job Description

Site Support Specialist

In office 5 days a week Zip Code: 20006

Quarterly travel to surround office

Daily Responsibilities

• Provide Excellent Customer Service and practice total contact ownership from acknowledgement to closure. Document Problem Description and resolution using ITSM system. Participate in ticket creation, escalation, and follow up
• Telephone Administration, Set-up and support, including adds, removes, changes
• Mobile Device Set up and Support
• Troubleshoot Network Connectivity from desktop and laptop computers
• Keep Accurate Inventory of office's equipment
• Hardware Installation, Repair and support including printers, conference room AV Equipment, wireless access points and server room equipment
• Imaging, Deployment, and support of desktops, laptops, and peripherals including user profile provisioning
• Preform Windows OS and application software installation, repair, and support
• Provide 1st and 2nd level technology support 100+ end users (attorneys and legal staff) on a variety of hardware and software
• 72 Users in main office
• 50 + users in surrounding office

Requirements

• Strong Customer Service and Communication Skills (face to face, phone, email)
• Working Knowledge of Dell and Lenovo Laptops and desktops, Windows OS, Office Suite, Document Management Systems, Mobile Device and Enterprise Network
• 4+ years of experience in a technical support position
• 4 year Degree in IT Field (or related) or equivalent work experience

Preferred Qualifications

• Document Management System Support Experience
• Mobile Device Management
• SSCM experience
• Help Desk Institute, ITIL Foundation, and CompTIA A+ certification preferred
• Microsoft Office and Azure Certifications preferred

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