Job Description

Network Engineer I

GCI's Network Engineer I will apply engineering principles to multiple sub-groups within the Technology Solutions internal departments. Responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles. Essential duties and responsibilities at all levels:

• Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.
• Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security.
• Able to identify opportunities for continuous improvement of the current network and/or systems facilities.
• Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.
• Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.
• Provides detailed reports on network operational status, and milestones related to project completion.
• Capable of remote site support for off-site personnel and customers.
• Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events.
• Develops and updates documentation and support materials. Mentors junior engineers and technicians.

Competencies:

• Accountability: Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• Basic Principles: Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees the Basic Principles.
• Communication: Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences.
• Compliance: Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics.
• Customer Focus: Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• Reliability: Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• Safety & Security: Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Collaboration: Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• Results: Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology.
• MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.

Level Definition Position Title: Network Engineer I Grade: E05

Additional Job Requirements: This is an entry level position within the Network Engineer discipline. Must be competent at performing basic engineering calculations, design, and implementation for further review by senior staff. Requires close supervision and work is reviewed throughout process/project; supports senior staff and completes tasks on time and within budgeted costs.

Essential Duties for this position:

• Configures equipment and infrastructure related to a specific technical discipline in support of network operations and projects.
• Supports and manages escalations.
• Provides remote support for off-site personnel and customers.
• Uses network monitoring tools, troubleshooting network and/or system outages and scheduling updates.
• Develops and updates documentation and support materials.
• Provides detailed reports on network operational status, and milestones related to project completion.
• Coordinates with project management and engineering teams on a regular basis and assists with the design and implementation of new solutions and continual improvement of the current network and/or systems facilities.

Minimum Qualifications:

Required:

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Bachelor's degree in Computer Technologies, Electrical Engineering, or relevant field.
• Minimum of one (1) year experience in the field or related background.

Preferred:

• Experience within the telecommunications industry.
• Other telecom industry or job specific certifications.

Driving Requirements: This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed.

Physical Requirements and Working Conditions:

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.
• The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency.

Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.

Training for Job Role:

Antenna Training: No

Lifeline Training: No

911 Training: Yes

FAR Training: No

FCC396: No

E-Rate & RHC Training: No

SOC: 173029

WC: 8901

Note: Hiring manager is responsible for communicating to your recruiter what Pillar and what Technology Addendum is required for posting.

CTO Operations Addendum: Additional Engineer Job Duties & Disciplines

CTO PMO & Construction Management: Additional Engineer Job Duties & Disciplines

CTO Planning & Engineering: Additional Engineer Job Duties & Disciplines

CTO TECHNOLOGY ADDENDUMS:

CTO Network Engineer: This role is part of CTO focused on technology related to Network Engineering.

CTO Transport Engineer: This role is part of CTO focused on technology related to Transport and Access Engineering.

CTO Access Engineer: This role is part of CTO focused on technology related to Transport and Access Engineering.

CTO Systems Engineer: This role is part of CTO focused on technology related to systems engineering.

CTO VoIP Engineer: This role is part of CTO focused on technology related to VoIP engineering.

CTO Satellite Engineer: This role is part of CTO focused on technology related to Satellite engineering.

CTO Core Voice Engineer: This role is part of CTO focused on technology related to Core Voice engineering.

CTO Wireless Cellular Engineer: This role is part of the CTO Technical Resolution Team responsible for escalation support focused on technology related to Cellular.

CTO IP Engineer: This role is part of CTO focused on engineering design and implementation services necessary to support the company's IP/MPLS core network, carrier Ethernet transport systems, cellular data core systems, and/or video transmission services.

CTO Alarming & Automation Engineer: This role is part of CTO focused on the alert and alarming systems like Assure1, and

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