Job Description

Job Description

Job Description

Royal Durham Supply, a Style Crest company, is seeking seeking a results-driven HVAC Service Manager to lead and grow our HVAC installation and services team in our Fenton, MO location. This position plays a vital role in managing daily operations, improving processes, and ensuring a high level of customer satisfaction.

Royal Durham has been a leading distributor of high-quality products for the manufactured housing industry since 1964. With over 50 years of dedication to excellence, we are committed to delivering exceptional products and service to the mobile home sector. At Royal Durham Supply, our focus is simple: ensuring customer satisfaction by prioritizing our customers in everything we do.

Responsibilities

• Lead and manage HVAC installers and service technicians, setting clear expectations for productivity, safety, quality, and customer service.
• Oversee the scheduling, coordination, and execution of all installation and service work to ensure 100% customer satisfaction.
• Grow the HVAC business in the Fenton region by identifying opportunities for process improvement, efficiency gains, and enhanced service delivery.
• Support and coach team members—onboarding new hires, upskilling staff, and building a high-performing service culture.
• Champion customer retention and business growth, leveraging existing relationships and promoting the service department to expand our client base.
• Manage inventory for the shop and service vehicles, ensuring proper stock levels and equipment condition.
• Perform quality audits on installations and provide training and coaching to maintain high standards.
• Handle permits, licensing, inspections, and warranty claims; ensure all jobs pass inspection and meet local and state regulations.
• Collaborate with internal departments and external subcontractors to deliver seamless customer experiences.
• Foster a safe, positive, and high-performing work environment through coaching, conflict resolution, and team development.
• Monitor financial and operational metrics, contribute to budget planning, and help set strategic goals for HVAC growth.
• Respond to and resolve customer concerns, ensuring service excellence and loyalty.

Requirements

• 5–7 years of HVAC installation/service experience required; management experience preferred.
• High school diploma or GED required; Associate's or Bachelor’s degree preferred.
• Strong technical knowledge of HVAC systems, installation, and service.
• Proven leadership skills with a track record of managing teams and driving business results.
• Valid driver’s license with satisfactory MVR.
• Proven ability to train, mentor, and develop service technicians and coordinators.
• Strong organizational and multitasking skills with a sharp attention to detail.
• Proficient in service management software and Microsoft Office (Word, Excel, Outlook).
• Exceptional communication and customer service skills.
• Strong problem-solving and analytical capabilities.
• Willingness to work flexible hours as needed to meet customer demands.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation Time
• Short Term & Long Term Disability
• 401K with Company Match
• Paid holidays

Royal Durham Supply, a Style Crest company, is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.

Typical store hours for this position are Monday through Friday, 8am to 5pm.

Job Tags

Temporary work, For subcontractor, Work at office, Local area, Flexible hours, Monday to Friday,

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