Job Description

Job Description

Job Description

Description:

HICAP is part of a private, nonprofit corporation, called the Council on Aging - Southern California (COASC), serving older adults and individuals with disabilities since 1973. The mission of COASC is to promote the independence, health, and dignity of older adults through compassion, education, and advocacy.

HICAP is a program that benefits older adults and persons with disabilities. The goal of this program is to provide objective counseling, advocacy, and assistance with Medicare, health insurance, and related health coverage plans for Medicare beneficiaries, and to educate the public on Medicare and health insurance issues.

PURPOSE OF WORK: To assist the HICAP Education & Outreach Coordinator in all activities related to HICAP Medicare education and outreach.

RESPONSIBLE FOR: Educating Medicare beneficiaries, caregivers and professionals about Medicare benefits and rights. Assisting Medicare beneficiaries with issues or problems related to their Medicare coverage.

JOB FUNCTIONS (Including but not limited to):

• Successfully complete HICAP Counselor training.
• Client case management, telephone counseling as assigned.
• Complete all SHARP documentation and submit required records when due.
• Develop and maintain partnerships with organizations serving Inland Empire Seniors and persons with disabilities.
• Develop new strategies to reach Medicare beneficiaries.
• Collaborate with HICAP Volunteers and community partner organization leaders.
• Conduct Community Outreach related to Medicare and Low Income Assistance Programs.
• Submit all required documentation to HICAP Education & Outreach Coordinator.
• Other duties as assigned by supervisor. May be required to flex schedule for week-end or after hour assignments/presentations.

QUALIFICATIONS:

• Associate Degree in Human Services, Social Science, Gerontology, Management or related field. Relevant experience will be considered in lieu of degree.
• Excellent written and verbal communication.
• Proactive, self-starter capable of working with minimal supervision.
• Ability to lead individual and team projects.
• Expertise with public speaking.
• Ability to speak Spanish a plus.
• Successful completion of HICAP Volunteer Counselor training.
• Willingness to learn about Medicare, Medicare HMOs, Medigap and other related insurance issues.
• Ability to maintain objectivity and patience in documentation, discussing and reporting cases.
• Well organized with the ability to multi-task.
• Proficient in the use of Microsoft Word, Outlook, Publisher and Internet Search Engines.
• Ability to work effectively with people in a variety of situations.
• Valid California driver’s license, proof of insurance and reliable transportation.
• Proof of eligibility to work in the United States.
• Submit to and successfully complete a Live Scan fingerprinting background check.

WORKING CONDITIONS: The physical demands described here are representative of those that must be met by the employee to successfully perform the functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform this job.
While performing the duties of this job the employee will be required to sit for periods of time. Standing, walking and bending are required movements. The employee will occasionally need to lift approximately 10 lbs.

CONDITIONS OF EMPLOYMENT: The ability to transport oneself to needed appointments with reliable transportation is required.

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