Job Description

General Manager - Dog Daycare, Boarding, Events

Chicago, IL

We are seeking an experienced and motivated General Manager for a high-end dog hotel, daycare, and event space in Chicago. This role involves leading daily operations, managing a growing team, and expanding the business. It is ideal for someone who thrives in fast-paced environments, is passionate about service and team development, and has a strong background in operations and client engagement.

Key Responsibilities:

• Supervise and support a team of 12 to 16 members across various roles.
• Hire, train, coach, and retain staff, fostering a positive, high-performing culture.
• Cover shifts as needed, especially during shortages or call-offs.
• Ensure smooth daily operations including client services, facility standards, and pet care.
• Report to the CEO with regular updates and operational reviews.
• Drive business development through client retention, marketing, and growth opportunities.
• Oversee dog events hosted on-site.
• Track KPIs and implement process improvements for efficiency and satisfaction.

Qualifications:

• 5+ years of leadership experience in pet care, hospitality, or service-based industries.
• Ability to manage schedules, supervise, coach diverse personalities, and hold team accountable.
• Strong customer service skills and a passion for creating positive experiences for people and pets.
• Self-motivated, organized, and willing to undertake any necessary tasks.
• Experience with sales, client retention, and growing service-based businesses.
• Proficiency in Google Drive/Google Suite; familiarity with Gingr or similar pet-care software is preferred.

Our Culture:

• Genuine hospitality – Making people and pets feel seen, safe, and welcomed.
• Precision in execution – Doing things the right way, every time.
• High standards – Delivering top-tier care and service consistently.

Benefits:

• Competitive hourly pay of $36.00/hour (~$74k/year)
• PTO & Sick Pay
• Health Insurance Options
• 401(k) with matching
• Discounted pet care services/products
• Growth opportunities within a rapidly expanding business
• Supportive, collaborative leadership

We look forward to learning about your leadership style and how you can elevate our team.

Job Details:

• Type: Full-time
• Hours: Approximately 40/week

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