Job Description
*Job Title: Director of Depot Service *
If you want to know about the requirements for this role, read on for all the relevant information.
*Location:* Hybrid position, Lives within Driving distance of Little Ferry, NJ - Jacksonville, FL - Irvine, CA or St. Louis, MO
*Department:* Service Operations
*Travel:* Up to 25% (Domestic)
*About the Role*
Are you a strategic leader with a passion for service excellence and operational efficiency? We're looking for a *Director, Depot Service *to lead our centralized repair and technical service functions across multiple depot locations. This is a critical role focused on standardizing operations, driving continuous improvement, and ensuring service scalability to support our long-term growth and customer success.
*Key Responsibilities*
* Lead multi-site depot repair and technical service teams with strategic oversight and hands-on support.
* Standardize workflows, documentation, and quality procedures across all locations to ensure consistent and scalable service delivery.
* Use data and service KPIs to drive decisions related to quality, turnaround time, and resource optimization.
* Partner with cross-functional leaders in Finance, Supply Chain, and IT to ensure alignment of inventory, billing, and data systems.
* Evaluate capacity and system readiness for potential site consolidations, expansions, or automation opportunities.
* Develop and oversee training programs to elevate technical proficiency, safety standards, and service quality.
* Foster a high-performance, collaborative team culture through mentorship, coaching, and accountability.
* Ensure compliance with company standards, safety regulations, and internal audit protocols.
* Drive integration and alignment of depot operations within the broader service and customer experience ecosystem.
*Supervisory Responsibilities*
* Directly manage Depot Managers and indirectly oversee depot staff across multiple sites.
* Establish consistent performance expectations, KPIs, and service goals across teams.
* Partner with HR on staffing, onboarding, performance management, and professional development initiatives.
*Qualifications*
* Bachelor’s degree in Operations Management, Engineering, Business, or a related field required; Master’s degree preferred.
* Minimum 7 years of progressive service operations or depot management experience.
* At least 3 years in a director-level or multi-site leadership role.
* Proven experience building or transforming scalable service delivery models.
* Familiarity with Lean, Six Sigma, or other continuous improvement methodologies strongly preferred.
* Strong technical literacy, ideally within electro-mechanical or diagnostic equipment environments.
* Proficient in Microsoft Office and service management systems (ERP, CRM, etc.).
* Valid driver’s license and ability to travel domestically up to 25%.
*Key Competencies*
* *Operational Agility* – Quickly resolves service issues and streamlines workflows.
* *Strategic Execution* – Balances day-to-day leadership with long-term vision.
* *Process Standardization* – Drives consistency, quality, and efficiency.
* *Customer Focus* – Makes decisions with customer satisfaction at the core.
* *Data-Driven* – Leverages service data to inform improvements and innovation.
* *Change Leadership* – Confidently navigates and leads teams through transformation.
* *Collaborative Leadership* – Builds strong cross-functional relationships and accountability.
* *Talent Development* – Develops teams through mentorship, training, and performance coaching.
*Technical & Physical Requirements*
* Proficient in Microsoft Excel (pivot tables, data analysis), Word, Outlook, and PowerPoint.
* Experience with ERP systems such as SAP, NetSuite, or Microsoft Dynamics.
* Familiarity with WMS and service platforms like Salesforce or ServiceNow.
* Ability to interpret and present operational metrics using dashboards or BI tools.
* Willingness to embrace new technology and support change management initiatives.
* Must be able to sit, stand, and move within service environments; occasional lifting up to 50 lbs.
*Why Join Us?*
You'll be at the forefront of shaping a high-impact, customer-driven service operation. We offer a collaborative work environment, opportunities for growth, and the chance to make a measurable difference across a growing organization.
*Ready to lead with impact? Apply today and help shape the future of our depot service operations.*
Job Type: Full-time
Pay: From $120,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Education:
* Bachelor's (Preferred)
Experience:
* Depot Management : 7 years (Required)
* Director- level leadership: 3 years (Required)
* Operational metrics: 5 years (Required)
Willingness to travel:
* 25% (Required)
Work Location: Hybrid remote in Irvine, CA 92618
Job Tags
Full time, Remote work, Flexible hours,